FAQ CMX Cinemas

Tickets can only be refunded before your showtime. Please visit our www.cmxcinemas.com/refunds to complete your refund and a full list of rules.

Fandango: please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango’s customer service form. If you have any further questions regarding Fandango policies and procedures, please visit Fandango.com for more information.

Atom Tickets: please contact them at least 30 minutes prior to your movie showtime at support@atomtickets.com or 1-844-838-6284. For further information or help regarding Atom Tickets policies and procedures, please visit https://www.atomtickets.com/help/faq.

Visit www.cmxcinemas.com/forgot-password to update your password

Please send a request to our Guest Support, and we can assist you with updating your personal information.

Online: We recommend purchasing tickets online at our website or mobile app. To begin, select your movie and showtime, and then proceed to pick your seat. Once you have chosen your seat selection, you will be taken to the payment screen. Complete your payment, and you will receive an email confirmation with your tickets.

Theatre: we also have kiosks available to purchase your tickets. The exact process above applies. You can also purchase at the box office.

Skip the line! Present your ticket confirmation barcode directly to the ticket podium for expedited service at the theatre! This can be found in our mobile app.

Want to pick up your tickets? Visit the theatre box office or kiosk to print your tickets.

Kiosk: Scan your confirmation barcode or enter your confirmation number to print your tickets.

Theatre Box Office: Present your confirmation email (on your smartphone or printed out), confirmation number, or barcode to receive your tickets.

Advanced tickets become available when the studios set them for sale. Once they are listed for sale in our coming soon/pre-sale section, you will see a buy button. Click the buy button and select your showtime. Then you will select your seat and complete the payment.

The movie schedule is made on a week-to-week basis, and show times usually are not finalized until Tuesday evening or Wednesday morning at most theatre locations. This is due to the film department negotiating with the studios on how many prints must be at each location for the films playing.

Visit www.cmxcinemas.com for the most up-to-date information on showtimes and film releases.

To provide this online service, we add a minimal charge as an online fee. You are guaranteed a seat and avoid a sold-out showing by purchasing tickets online in advance.

When making a purchase online, you will need to be signed into your account for your transactions to populate in the booking history.

Every theatre location has different prices for specific days, times, special events, and ticket types. To view ticket types and prices, select your desired showtime from any theatre or movie page. The ticket types and prices will be listed in the ticket selection area for your chosen showtime.

Child: 12 years and younger

Senior: 60 years and older

Courtesy Passes may only be redeemed at the Box Office. Additional fees may apply to Premium Format Films. Our Box Office Team Member will be able to assist you further.

You can purchase Gift Cards at the box office at any location. We are temporarily not offering eGift Cards.

Gift Cards can be used to buy tickets, food, and drinks (including alcoholic drinks). The Gift Card can be used online at cmxcinemas.com website or mobile app.

A physical Gift Card is a tangible plastic card that can fit into a wallet. It can be swiped and used like a credit card. An e-Gift card is only the number of the Gift Card and must be manually inputted. The value and what you can purchase are the same for both types of gift cards.

Please visit any CMX location to check the balance of your gift card.

Yes, you can use your gift card at any location.

Yes, you can reload your physical Gift Card at the box office of any location.

No, Gift Cards do not expire. However, eBonus cards do.

An eBonus card is used for a special promotion and does have an expiration date.

No, we do not offer refunds or cash exchanges for any time of Gift Card.

You can sign up online through the CMX website, in the CMX app. You can also enroll through our Rewards ambassador at your favorite CMX theatre. Creating an account is quick and free.

CMX Rewards is our free membership where you earn points on eligible purchases and redeem them for reward vouchers.

CMX Rewards Plus is our paid membership ($10.99/month) that includes additional benefits like a monthly movie ticket, food & beverage discounts, special ticket pricing, and waived online service fees on eligible tickets.

Yes. CMX Rewards benefits are available at participating CMX locations, though certain promotions or showtimes may vary by theatre.

You may cancel your CMX Rewards membership at any time directly through the CMX app or website, by navigating to the cancellation option located at the bottom of your account settings. If you experience any issues or are unable to complete the cancellation online, please contact our Guest Support team at guestsupport@cmxcinemas.com for assistance.

You earn 1 point for every $1 spent on eligible purchases at CMX, such as movie tickets and concessions.

Yes. Points are not earned on taxes, gratuities, alcoholic beverages, or certain excluded purchases such as group bookings or private events.

Once you reach 100 points, you automatically receive a $5 reward voucher that can be used toward movie tickets or food and beverage purchases.

Yes. Points expire after 12 months if there is no activity in your account (no points earned or redeemed).

Reward vouchers expire 60 days after they are issued unless otherwise stated.

Yes. Multiple $5 vouchers can be applied in the same transaction as long as they are used in full $5 increments toward the total purchase.

No. Vouchers have no cash value and cannot be exchanged for cash or credit.

If your voucher was used for a showtime that you later change, (Pending confirmation from Cinemaplus regarding whether the change has any impact once the voucher has been redeemed. Currently, we have information indicating that it is possible to change the showtime and seat without needing to request a refund)

Rewards Plus members receive a monthly movie ticket, 15% off eligible food and beverage purchases, priority access where available, special ticket pricing, and waived online service fees on eligible member tickets.

Yes, but premium experiences such as IMAX, DBOX, XTREME, or 3D may require an additional surcharge.

Yes. If you don’t use your monthly ticket, it can roll over for up to one additional month.